Refund & cancellation policy
This policy applies to every payment made to CGA India (Canjain Global Advisors), however it is made.
The one distinction that matters
Your payment has two parts, and they behave differently.
Our professional fee is for our work, and may be refundable depending on how far the work has gone.
Government and statutory fees are paid to authorities such as the MCA, the GST portal, the Trade Marks Registry or a certification body. Once paid to an authority, these are not refundable to us, and so cannot be refunded to you — including where an application is rejected. This is the authority’s rule, not ours.
Cancelling before work starts
If you cancel before we have started — no documents drafted, nothing filed, no government fee paid — you get a full refund of the professional fee.
Cancelling after work starts
Once work has begun, we refund the professional fee in proportion to what remains undone, less what has already been performed. Where a matter is largely complete, or where documents have been filed, the professional fee is not refundable.
We will tell you plainly what stage your matter has reached before processing any refund, and how we arrived at the figure.
Where a government fee has already been paid
Government fees paid on your behalf are never refundable, regardless of when you cancel. Where possible, we will provide the receipt.
If an application is rejected
Approval rests with the authority, not with us. Where an application is rejected:
- If the rejection is because of an error on our part, we correct and re-file it at no additional professional fee. Any fresh government fee is payable by you.
- If the rejection follows from information or documents supplied by you that were incomplete or inaccurate, re-filing is chargeable.
- Government fees already paid are not refundable in either case.
Company name rejection at the MCA is common and is not treated as an error. We submit alternative names up front to reduce the chance of it.
Ongoing services
Monthly and annual retainers — GST return filing, bookkeeping, payroll, virtual CFO — may be cancelled with 15 days’ written notice. Fees for the current period, and for any period already worked, are not refundable. Advance payments for future periods are refunded in full.
Duplicate or incorrect payments
Refunded in full, without deduction, as soon as we identify or are told about them.
How to request a refund
- Write to admin@cgaindia.com, or WhatsApp +91 99966 47888, with your name, phone number, the service, and what you paid.
- We acknowledge within 2 working days and tell you what stage the work is at.
- We confirm the refund amount and the reasoning within 7 working days.
- Approved refunds are processed within 10 working days to the original payment method. Your bank may take a few days more to credit it.
If you disagree with our decision
Ask for it to be reviewed by Neeraj Jain directly, at admin@cgaindia.com. We would rather settle a disagreement ourselves than have you chase it elsewhere.
Contact
| admin@cgaindia.com | |
| Phone / WhatsApp | +91 99966 47888 |
| Safidon office | CGA India, Safidon, Jind, Haryana — 01686-265933 |
| Delhi office | CGA India, Burari, Delhi — 011-71906890 |
Tell us what you need
Fifteen free minutes with someone who files these every week.